Terms of Use

NetNeeds (NetNeed Ltd.) provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of NetNeeds are subject to the following terms of service:

Indemnification Policy
You agree to use all NetNeeds services and facilities at your own risk. NetNeeds specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall NetNeeds be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold NetNeeds harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against NetNeeds, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless NetNeeds against liabilities arising out of: Any injury to person or property caused by any products sold or otherwise distributed in connection with NetNeeds's server. NetNeeds reserves the right to intervene with any of the sites hosted on its' servers in the interest of its' customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from NetNeeds's server. NetNeeds shall be the sole judge of what violates this Policy.

At this time we bill monthly and annually, depending upon the plan. If you are not satisfied within your first 30 days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee is nonrefundable). We accept Visa, Master Card and American Express through paypal for internation customers paid in US$. For webhosting plans we will setup your account without any paying. Their are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise. If you cancel in the middle of the billing period we will not refund for the remaining billing period.

Late Payments
All accounts are billed according to the dates they were first activated on. Always you have to pay one billing period in advance. If you will not pay for service renew in 5 days after deactivation, your account will be suspended. If you will not pay for service renew in 30 days after deactivation, your account will be terminated. You will receive an email reminder 5 days till deactivation.

Acceptable Use Policy:
All services provided by NetNeeds may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law and New Zealand law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless NetNeeds and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all NetNeeds servers This includes sites that include sexually explicit or hardcore images and/or advertising. We do not have a problem with sites of an adult nature, but we do not allow pornographic sites. If you think your site may violate our Terms Of Service, please ask us before signing up for an account so that we may determine if we can host your site. NetNeeds and their partners reserves the right to determine what is and what isn't acceptable for our servers.
Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Illegality In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Any offsite storage files including CD images files of type ISO for example are not allwed. Any website account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice. Accounts suspended due to content or AUP violation are not refunded under any circumstances.

CGI Scripts:
Each account comes with its own cgi-bin if provisioned in the plan. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal server operation without prior warning.

Banned Scripts:
The following scripts are banned from use on our servers and may not be uploaded or run. Reasons for banning them include adverse effects on server load, invitations to hackers/spammers/criminal activity, etc.

IRC egg drops
Proxy servers
Mail bombers
Anonymous mailers
IP spoofers
Port scanners
Telnet or SSH Access Scripts
nph-proxy (and other scripts what operates like proxy)
UBB (Ultimate Bulletin Board, all versions)
FormMail.cgi, from Matt's Script Archive are not allowed.

Background Running Programs
Background daemons in general are prohibited, we will consider requests on a one on one basis. If allowed extra charges will be assessed based on resources on system maintenance needed.

We currently do not allow IRC or IRC bots to be operated on our servers.

NetNeeds is not responsible for backups for mySql databases. Subscriber acknowledges that they will backup their own databases from the backup utility provided from their control panel. NetNeeds with their partner will however do other backup's of websites, images, cgi-bin, mail, etc.

Commercial Advertising - Email
Our servers may not be the source, intermediary, or destination address involved in the transmission of spam, flames, or mail bombs. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. SPAM /illegal content advertising sites on other servers which in turn contain links to a domain on our servers is prohibited. We consider spam any mass unsolicited message in the mediums of Newsgroups and Email. If you are found to have spammed, then we will immediately, without warning, disable your domain. In addition, we will impose a $200 penalty for each spam policy violation. We reserve the right to refuse or cancel service to known spammers. Lastly, we reserve the right to determine what violates this policy. As such, any violation will result in immediate deactivation of services without refund. Server Abuse: Any attempts to undermine or cause harm to a server is strictly prohibited.

NetNeeds shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from NetNeeds servers going off-line or being unavailable for any reason whatsoever. Furthermore, NetNeeds shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of NetNeeds servers. All damages shall be limited to the immediate termination of service. Violations of these Acceptable Uses Policies should be referred to info@NetNeeds. All complaints will be investigated promptly.


NetNeeds does not set any limits on the amount of disk space that you can use for your website and does not charge additional fees based on an increased amount of disk space used, provided your use of storage complies with this Agreement.

However please note that this unlimited NetNeeds hosting service is for hosting small and medium business web sites. It is NOT for online storage, file-sharing, backups, or archiving of electronic files, documents, log files, video and audio files etc. You need to clear spam and deleted email regularly from server, they can not be older than a month.  You can have a maximum of 200MB of mail on server at given time, only mail on server counts, mail downloaded to your computer and deleted on server does not count towards this. Any such prohibited use of the service will result in the termination of your account, with or without notice. Accounts with excessive number of files negatively affect the performance of the server and NetNeeds may request that the number of files be reduced to ensure proper performance.


NetNeeds does not limit on the amount of visitor traffic a web site can receive in a month. This is for small and medium business websites only. NetNeeds does not charge additional fees based on increased use of bandwidth, as long as your use of the service complies with this Agreement. In most cases, your web site will be able to support as much traffic as your web site can legitimately acquire for your business. However, NetNeeds reserves the right to limit processor time, bandwidth, processes, or memory in cases where it is necessary to prevent negatively impacting other customers.

NetNeeds Hosting provides varias services with unlimited resources such as disk space, bandwidth, email accounts, databases etc. In such cases some users take advantage and if NetNeeds feels this is the case we reserve the right to suspend or terminate the account without any notice.

NetNeeds cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by NetNeeds are resold. Thus, certain equipment, routing, software, and programming used by NetNeeds are not directly owned or written by NetNeeds. Moreover, NetNeeds holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as NetNeeds sees fit. FURTHERMORE, NetNeeds retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.